New, nearly with complete original box. Order by my ex, thought she could get it into a much smaller wardrobe. Fitter tore the end of the box before checking. Has been sat in my spare room for a while. Company I work for use these, very robust and easy to use. This version has the longer and easier to use handle, much better than most versions of this rail Fits internal widths of 870 - 1190 mm. Soft close, solid rails, really wish my wardrobes weren't 800mm wide